Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. The new cables from your Quick Start kit will be push fit. I have signed up as a new user for Virgin Fibre. on 06-03-2023 09:36. Security matters. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. I'm sorry to hear about the missing wall socket. QuickStart, set up and connections. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. I was sent the pack as Virgin said my - 5440115. Plug into the Hub. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. by harpreetsingh21 •. However, I do not have any of the specified wall sockets available. I have just switched to Virgin on the Ultimate Volt bundle and have everything working EXCEPT my VoIP phones. Or if the other end of the white cable is in a more useful. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Hoping someone can help me with a pre-installation question. Been trying to call VM to book an engineer to visit and help set up cabling, etc but no one answers. The power light will start to flash. Browse Re: No wall socket. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Get the Hub ready by connecting the wires. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. There is this cable which I followed, it goes from the wall outside and then it is going up skywards. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Networking and WiFi. and view the images for a range of different wall box options. wi-fi. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. We have tried plugging it into the only box we found it would fit but no luck. Live TV uses co-ax cables. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. 08K; 2. But its still failing to get any connection (i think i. If you had any further enthusiasm. No photo attached. No virgin Media wall socket Vera03. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. Can anyone please help me. Aug 8, 2019. He was going door to door. May I know which one I can connect. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. Joining in. 03K; 1. Had arranged self-install as per suggestion from VM. The RJ11 sockets will be redundant. No Virgin Media wall socket on 16-10-2022 18:45. Sometimes there is no wall box, just a trailing cable. I can't find anything that fits the white cable, I don't know if there's any alternatives to getting a wall socket installed, I can only find bt sockets and some random socket that I thought it would fit in. Phone. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Security. Browse Virgin Media Virgin Media Community. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. I cannot find a Virgin wall socket within my flat. can someone book an engineer for me asap? thanks [MOD EDIT: Subject title changed for clarity] a week ago | Posted in Home Phone. Occasionally only a very short stub of wire is left. Virgin Media; My Virgin Media; Shop;. Virgin Media; My Virgin Media. At least spell your title correctly jeezus . Just moved in to new (rental) flat. Hi, I ordered a self installation kit but of course I do not have a VM wall socket. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. 32K. • Take the red-banded end of the isolator cable and push it. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. It also protects the network from 240 volts being fed to it by faulty TVs in your home. When I was going to self-install it, I didn't find any wall socket. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. TV & FM Radio Sockets. Controlling your TV. If an engineer is offered - accept that. . Manage Your Account. Manage Your Account. I tried both the wires, it didn’t set up the WiFi. Browse Virgin Media Virgin Media Community. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. Rob. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayHello, I just received the broadband kit (Hub 4) and I have the same problem - no VM fibre socket in the flat. Options. I don't work for Virgin Media. I was trying to book an engineer but I didn’t get anywhere. It can take 5 to 10 minutes to restart. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. From there it is going into the white distribution amplifier. Please help. Options. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Stay safe online. I wanted to check with people on here before trying to get an engineer in, just. Hi mariz2198, thanks for posting and welcome to our community. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Browse Virgin Media Virgin Media Community. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. If you can get Quickstart, you can choose one of two delivery options. I'm a Very Insightful Person, I'm here to share knowledge. I recently applied and received the delivery for a virgin package of tv broadband. Register today and see the benefits for yourself. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. New to the UK and just moved into our first home here. Im a new VM customer, and am getting Broadband and phone. Can I use one of three splitter cables? The middle one is labelled Virgin media. Stay safe online. I'm at the stage where I need to plug the -. Tuning in. 168. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. However, I do not have any of the specified wall sockets available. Joining in Options. No photo attached. on a domestic hub you look at the values thus. 3 minutes ago. No wall socket for my broadband quick set up. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Browse Virgin Media Virgin Media Community. Occasionally only a very short stub of wire is left. Stream from Virgin Media. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Booking an engineer is easy with Virgin Media. Willferox, May 6, 2022 #1. Some properties do not have a wall socket, only a cable. Connect the cable adaptor to the black banded end of the 3m isolator cable. 0 KudosTrouble shooter. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Image below of the Virgin Media PSU Plug that connects to the coax. Hi, Same problem here. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Tried looking but can't see a way to book an engineer for this? Thanks. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Re: No Wall Socket for Quickstart. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. . . These enter my house via an air brick/vent very close to. . Hi there. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. Next, connect the power cable. nor can I find a external brown box. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. The problem is the Hub is in my Study and the - 4964746. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. Forum TeamThe box and cables may have been removed by the previous occupiers. Plug the cables into the Hub. on 03-08-2020 18:05. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). The cable could be hidden within, or behind, furniture. The previous owners had a Virgin Media subscription and I've signed up for a broadband-only deal with them myself. No Wall Socket. You can also check for a loose cable as not all properties have a socket. Connect the Hub’s power cable with the blue tab. Stay. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. The cable could be hidden within, or behind, furniture. Hi @bingoman000. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Problem solved? Click to mark as a Helpful Answer, or use Kudos to. Get more from your Virgin Media setup. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. 4 weeks ago. Here you’ll find all the help you need for Virgin Media related problems and issues. VM will usually only supply a Quickstart to a property that had VM previously. Let us know if there's any further issues. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. Re: No Virgin Media wall socket on 19-10-2022 08:24 Hey Juanr, thank you for reaching out and a warm welcome to the community I am sorry to see you haven't got a wall socket install. Back a step. The multimedia socket has a coax options as does the virgin media socket. Now none of my internal phone sockets. Up to 3 WiFi Pods if needed. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Hello, my isolator cable does not fit into the virgin media wall socket. There are two outputs from here (the two connectors that are close together on the white box). I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. 3 5 comments Best Add a Comment LayerTough • 1 yr. Can't find Wall Socket on 18-11-2021 13:36. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Pick a category to get started. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Wall Socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Absolutely not. -a. Browse Virgin Media Virgin Media Community. we do not have one and we live in a block of flats - 4904330We would like to show you a description here but the site won’t allow us. on 03-08-2020 18:05. How can I book a technician in QuickStart, set up and connections yesterday; Need wall socket in QuickStart, set up and connections yesterdayRe: No wall socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi. Tudor. Please help. 1) remove the attenuator from the existing cable, plug it into back of hub. 1. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. Options. Account - Mobile. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. My Virgin Media App. The thing is that there is no socket in the wall. 0 Kudos. The existing cables will be screw-on (11 mm spanner or pliers required). • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Best Regards, Elif. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that. Re: No VM wall socket / wall socket damage. Tudor. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Account - Mobile. Browse. Account - Cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. 89K; 373; 537; Martin_N. I'm a Very Insightful Person, I'm here to share knowledge. So the technician will install a coaxial outlet where you want the modem. When i was connecting the isolater cable to the wall socket, i realised that when the walls were painted, some paint got onto the threaded piece of the wall socket connector. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Entertain me; Broadband Deals. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. 8 KB Views: 54. 4 weeks ago. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Ordered VM broadband and was recommended by the website to select the self quick install option. com email address to different Virgin account. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. At least 30Mbps download speeds in every room or £100 one-off credit. Well I can't seem to find anything like that and the closest thing I can find is a. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Manage Your Account. The only one I have is like this which does not fit a round plug. easy install. There is one Ethernet connection point and socket with a circle on the wall. No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. Stream from Virgin Media. No virgin media wall socket. If your not a virgin media customer then nothing. Dave. 168. A couple of past examples are in the images below. The Stream remote. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. If possible, I would like to get rid of this rather ugly white. 22-12-2022 19:19 - edited 22-12-2022 19:20. No wall socket as in 360 guide. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. 01-02-2023 10:59 - edited 01-02-2023 11:00. Plug the cables into the Hub. ThanksHello there. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Re: No wall socket. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Getting Connected with Virgin Media is easy when you have a wall socket. Perfect for when you can’t all decide on what to watch. Get the Hub ready by connecting the wires. . Switched On Families. Some properties do not have a wall socket, only a cable. Unscrew the connector from the wall box. Back a step. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Back a step. Account - Mobile. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. No virgin media wall socket. 1. 5. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. Hi , Welcome to our Community Forums and thanks for your post. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. @Soroosh1 wrote: Hi, I just received my hub. 0 Kudos. called the delivery team and they managed to book a technician for me. Now to my Issue: I opted for the self-installation ki. Stay safe online. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I'm a Very Insightful Person, I'm here to share knowledge, I don't. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. That is a rooftop aerial outlet for Freeview TV. just moved in, can see the brown cable coming in from outside but there's no VM socket or Virgin. TV box - 15 mins. No virgin media wall socket. If you look into the back of your Hub, you'll see a port. . Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. £8p/m extra or included with Gig1 or Volt. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. Hello sophieboulter1. Browse Virgin Media Virgin Media Community. Virgin Mobile. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and WiFi 10 hours ago No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . screw the master socket back to the wall. If you're still. If you can't see anything obvious go. I ordered self-install kit just to find out there is no Virgin socket in my new property. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. 9 minutes ago Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve. Virgin Mobile. Hi, Same problem here. I am so sorry to hear that you seem to be missing a wall socket in the home. Account - Mobile. The NTL cable termination box is outside. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. All forum topics; Previous topic; Next topic; 14 REPLIES 14. Push fit the VM-supplied lead onto the socket. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. 0. Stay safe online. Mark as New;The cables from the external box lead to a Bt open reach socket and a blank socket. Browse If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Use an 11mm spanner, or pliers, to grip the hexagonal part of the connector. Tudor. Booking an engineer is easy with Virgin Media. My mobile network signal crashed for a few days, an so I reconnected my telephone to the BT wall socket, but there's no signal/connection, and my phone display says "Please check line cord". There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). A Ti-Vo was installed in one of the upstairs bedrooms. Some of the cables hanging out the wall were cut off after the house improvements. BUT!! It appears they also installed one loose male coaxial cable in the living room. How can I arrange an installation with virgin media. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I would like to understand the cabling between the outside wall entry point and the internal virgin kit. Follow these steps to install your virgin Media Broadband, TV and Phone service. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed; Highlight this message; Print this message;. 0 Kudos. The cable going in will be a double. Please help - 5208212. If an engineer is offered - accept that. Call the Pre-installation and delivery team on 0800 052 1734. May I know which one I can connect. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. #2. However, after receiving my package I realised that the actual wall socket (shown in all the install guides) was put on the first floor. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. . Virgin Media Community. Not all properties have a socket, just a cable. Virgin Media Quickstart set up. You should see a cable going through the wall and if you trace this inside, you should get the cable. ago No those shotgun coax cables will be connected to a sky satellite dish. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. We would like to show you a description here but the site won’t allow us. Options. Thanks! Regards, BilalWe've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Thank you for your post and welcome to the community. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. It’s telling me to plug in the white cable to a wall socket but I don’t think I have one which will work. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Plug into the Virgin Media wall socket. Check your DMs btw. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. • Check the connection is tightly connected, it will make a 'click' noise. The cable could be hidden within, or behind, furniture. Turn on and start the hub. 0 Kudos Reply. . Mobile Your Account. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Account - Cable. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. 29-12-2022 20:58 - edited 29-12-2022 21:00. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I can't find an internal wall socket.